Shipping Information

Please allow 1-2 weeks for shipping and handling on in stock items. You’ll get an email from us immediately when your order ships, with tracking information.

Shipping charges varies as the size and weight of planets varies greatly.

Trees may differs from pictures as not all trees are created equal.

Instructions on proper care will be shipped with each order.

Our plants are hand packed and shipped, wrapped in damp newspaper shipped via USPS Priority Mail. They are guaranteed to be in optimal condition at time of shipment. However, it is not uncommon to find a few brown/bent leaves and/or broken branches upon arrival. This is normal and does not affect the plant in any way. Just prune off the broken leaves/branches and your tree will be just fine. We take precaution in growing the plants. If you do receive your plant(s) that is severely damaged, please notify us within 3 days of receipt with a photo of the trees condition. Warranty is not a guaranty due to limited supply. We do not offer replacement of your purchase due to the use of too much fertilizer, water, and/or climate.

1 GAL will be repackaged with 4″ pots. 5 GAL and above will omit some soil and repack with soft plastic.

Full sized containerized plants between 2 and 8 feet. It is sometimes necessary to prune larger plants for safe shipping.

Please note 

• We are not responsible for lost packages. Please contact your local postal office.
• Be sure you entered the correct address during checkout. The shipping information you enter during checkout is automatically transferred to the post office, therefore we cannot be held responsible if you entered an incorrect address.
• Contact your local USPS post office. Make sure you contact your LOCAL post office, and not the USPS hotline. Your local post office will be able to provide quicker, and better service. Ask who delivered the package, and ask for the details of that day’s delivery. USPS is used to these questions, and will generally provide helpful information.